Important Information
Policies
To help make your stay at Queens Hotel by BON Hotels in Oudtshoorn as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies at Queens Hotel Oudtshoorn keep stays simple and transparent.
Check-In and Check-Out
- Check-In: From 14:00. A 24-hour front desk makes late arrivals easy.
- Check-Out: Until 10:00–11:00, depending on booking terms.
Age & Identification
- Minimum check-in age: 18 years.
- A valid photo ID and matching credit card are required at arrival.
Deposits & Payments
- No cash deposit is typically required, but a credit card guarantee may apply.
- All major debit and credit cards are accepted.
Smoking Policy
- The hotel maintains a non-smoking policy in all rooms and indoor areas.
- Designated outdoor areas are available for smoking.
Pets
- Pets are not allowed at Queens Hotel Oudtshoorn.
Children & Extra Beds
- Children of all ages are welcome.
- Family rooms and additional bedding options are available on request.
Cancellation & Prepayment
- Policies vary depending on the room type and booking platform.
- Many rates allow free cancellation within a specified window; stricter policies may apply for discounted or advance purchase rates.